Orders FAQ

How can I check on the status of my order?

To review your order status, click on the ‘My Account’ button located on the side navigation. Enter your username and password (if you don’t have one, please contact customer service with your Invoice ID#). Click the “Order Status” button.

How long will it take for my order to be shipped?

Your order will be shipped in the order it is received. You should receive your package about 4 to 7 business days after that (unless it is an international shipment).

You can check on your order status at any time by signing into your PLNDR account.

How will my order be shipped?

All Continental US orders will be shipped via UPS or USPS. International orders will be shipped by DHL. For a price estimate and tracking information please visit their website: For UPS go to www.ups.com. For DHL go to www.dhl.com.

Please allow 4-7 business days for ground shipping.

Express shipping options are available for Next Afternoon or 2nd Business Day.

Deliveries to PO Boxes or APO's are shipped by USPS orders and take up to 1-3 weeks for delivery.

Drop-shipped items are shipped according to the manufacturer's preference.

How can I track my order once it has shipped?

A tracking number was sent to you in your shipping confirmation email. You can use that tracking number at UPS' website to track your order: www.ups.com.

UPS can also be reached by phone: 1-800-PICK-UPS (U.S customers) or 1-800-782-7892 (International Customers).

It may take up to 24 hours before a tracking number is registered in UPS' system.

Why was my order cancelled?

You may have made a duplicate order. When this happens we cancel one of the orders to make sure that you were not charged twice.

You may have failed to respond, in a timely fashion, to an important email. Often these emails relate to verifying your information, or completing payment.

If you have any questions about your canceled order, please contact us with your name & invoice ID#.

I received a damaged item - what should I do?

To ensure your issue is resolved promptly please don’t hesitate to email customer service at support@plndr.com.

Please create a Return Authorization Number and send those items back to us. You can create a Return Authorization Number by visiting the returns page.

Make sure to request an exchange so that we can get you the items you wanted in the first place. Select ‘defective’ as the reason for your return.

PLNDR can refund you any shipping charges you might pay to return the mistaken items to us. Just fax or email us a copy of your shipping receipts.

Please contact PLNDR Customer Service if you have any other questions about this. You can also create an RA and use our return mailing label or call us so we can email you one.

Pop-Up Sale

Pop-Up sales on PLNDR allow you first dibs on the freshest deals out there - you know that greatness takes time, so with that in mind, your virtue of patience will be rewarded with an order filled with the illest swag in about 2-3 weeks instead of the typical 5-10 day window - in other words, your order ships once the Pop-Up sale products are released to the rest of the public. As always, this is a first come, first served feature, but if you act fast, you can reserve super limited, exclusive styles at super discounted rates!

Pop-Up Sale items are shipped on a date suggested by the Brand, product is not available before estimated delivery date. If you have non Pop-Up Sale items in your order those will be held at the warehouse to be shipped all together.

Customer Service

Twitter: @PLNDRHelp

Email: questions@plndr.com