Returns will be processed after the warehouse has inspected items and declares the items are in their original condition. Please allow 7 business days from when it is delivered for your return to be processed.
All returns must have a Return Merchandise Authorization (RMA) number placed on the outside of the package as well as the original invoice. Please check the reason for return in the appropriate box which can be located at the bottom of the invoice. To process your return and receive an RMA number visit our returns page. We recommend customers receive a tracking number when sending back returns.
Once an RMA is processed, the items must be shipped out immediately.
You have 14 days upon receipt to set up your RMA.
Your return must be shipped within 3 days of the RMA being generated.
You may exchange an item within 30 days of receipt for another item or store credit.
Items bought at 40% off or over are eligible only for exchanges, unless noted in the product description.
No refunds are available for sale items - only exchange or store credit.
Products must be in the condition you received them and in the original box and/or packaging.
Any electronic product that has been opened and/or used cannot be returned unless the unit was received defective.
A separate box should be used to ship shoes/sneakers back with the original box inside. The Original box cannot be used as packaging for shipping.
Items worn, with stains cannot be returned. If you do ship such items, Plndr will not be responsible for processing and returning such items.
Shipping & handling is not refundable for returns.
There will be a $5 processing fee for items returned without either the original receipt or an RMA number.
There will be a $5 processing fee for items returned to our corporate offices in Boston instead of our Warehouse in Kentucky
Price Adjustment Policy
PLNDR does not offer price adjustments for any items purchased.
Shoe Return Policy
We accept returns for shoes that are defective or unworn as long as the RA is set up within 30 days of the original purchase. PLNDR only offers exchanges or store credit for any shoe that is returned.
Any shoe that has wear on it without a defect can NOT be returned. Store credit or exchange will not be granted for items which are returned with obvious wear or when footwear packaging is damaged. . Please note that PLNDR is not responsible for returning the shoes to you. This will be determined by the PLNDR staff. All returns must come with the original shoe box.
DO NOT use the shoe box as the shipping box because they would be damaged in transit. Any returns without the original shoe box or with damage shoe box will not be accepted. Please contact customer service if you have any questions prior to processing a return
PLNDR does not accept returns on swimsuits.
PLNDR does not accept returns on underwear and intimates.
Toy and Hard Good Return Policy
We do not accept returns for toys and hard goods on non-defective merchandise. We cannot issue refunds, credits, or exchanges for a different Toy or Hard Good item. If your merchandise has a significant defect right out of the box (i.e. the product is broken or missing parts), we'll be happy to exchange it for a non-damaged item. You must contact us within THREE (3) DAYS from the date of receipt.
ORM-D & Beauty Product Return Policy
We do not accept returns on ORM-D or beauty products (make-up, cologne, perfume, etc.) for non-defective merchandise. We cannot issue refunds, credits, or exchanges for a different ORM-D or beauty product item. If your merchandise has a significant defect, we'll be happy to exchange it for a non-damaged item after the item is inspected by our warehouse to ensure that it was a vendor defect. You must contact us within THREE (3) DAYS from the date of receipt.
The not-so-fine print: