International Shipping

Shipping charges and available service will vary based on package weight and country of destination.

Please note that international shipping rates apply to all locations outside the 48 contiguous United States, including Hawaii, Alaska, and Puerto Rico.

Economy International Shipping

Delivery in 2-4 weeks after placing your order.

Packages will be shipped to DHL’s Hub in Germany for processing and will be delivered by your local post office or other carrier.

Tracking Information is not available.

 

Standard Shipping

Delivery in 10-14 business days after placing your order

Packages will be shipped to DHL’s hub in Germany for processing and will be delivered by your local post office or other carrier.

Limited tracking information is available. Please use the following link to track your package

 

Express Shipping

Delivery in 3-5 business days after placing your order.  

Packages shipped by DHL.

Please use the following link to track your package.

 

PO Boxes

Orders to international P.O. Boxes will be shipped with USPS and then delivered by your local post office or other carrier.  Tracking information is not available. Delivery can take up to 2-4 weeks.

 

Customs and Duties

General

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost.  PLNDR cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees.

Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.  

For more information on customs and duties charges, please contact your local customs office.


Canadian Customers

GST (Goods & Services Tax) and PST (Provincial Sales Tax) vary based on the province to which your order is shipped and on its value. The duty is determined by the value of the merchandise and its place of origin.

Goods that are entirely made in the USA will be duty free, but still subject to GST/PST.

You can find additional info at www.ccra-adrc.gc.ca (Canada Customs and Revenue Agency), www.cbsa-asfc.gc.ca (Border Services Agency), or by calling toll free (from within Canada) 1-800-461-9999.  If you are outside of Canada, please call 1-204-983-3500 or 1-506-636-5064.

 

Small Charge Verification

International credit cards may require a specialized procedure that assists us in verifying cardholder identity. By placing an order on PLNDR.com, you agree to a possible small, refundable charge for such verification.

The Small Charge Verification procedure works like this:

  1. If we require further verification, we will email you to verify and confirm your order and you can follow the link and instructions provided.
  2. We will charge a small sum to your credit card (usually under $3.00), which amount will be refunded immediately following verification.
  3. You will need to check your credit card account to see how much was charged, and then let us know through the link provided in the verification email, e-mail verification@karmaloop.com or phone 617-695-1778.
  4. If your response matches the actual amount charged, we will ship your order within 1-2 business days after hearing from you.

All PLNDR verification emails are secure and will come from the email address verification@karmaloop.com.

To help speed up the verification process, please respond promptly to our verification email.

If you have any further questions about our credit card verification procedure, please feel free to contact us at questions@plndr.com or 617-695-1778

 

Exchange Rates

All prices shown on PLNDR.com are in U.S. dollars. If you need a conversion to your local currency, please refer to finance.yahoo.com or a similar website. Exchange rates change daily, and PLNDR.com is not responsible for any loss incurred as a result of currency fluctuation. Please note that your credit card processor may charge you a conversion rate fee.

 

Holiday Schedule

Our warehouse does not ship packages on the following holidays:

  • New Year's Day
  • Martin Luther King's Birthday
  • Presidents' Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • The Day After Thanksgiving Day
  • Christmas Day

 

Brand Shipping Restrictions

At their request, the following brands can only be shipped to, or are restricted from shipping to the countries listed below:

  • Billabong (Only Ships to the US)
  • Black Sheep (Only Ships to the US)
  • Crooks & Castles (Does not ship to New Zealand & Australia)
  • Dickies (Only ships to the US & Canada)
  • Element (Only ships to US)
  • Hidden (Only ships to the US)
  • Hush Puppies (Only ships to the US)
  • Imaginary Foundation (Only ships to the US)
  • KR3W (Only ships to the US)
  • Nixon (Only ships to the US)
  • Obey (Only ships to the US)
  • Paperwallet (Only ships to the US)
  • Plan B (Only ships to US)
  • Red Wing (Only ships to the US & Canada)
  • RVCA (Only Ships to the US)
  • Supra (Only ships to the US)
  • Street Vault (Only ships to US)
  • The House of Marley (Does not ship to Canada)
  • The Swag Capsule (Only ships to the US)
  • The Vault (Only ships to the US)
  • UtmosAtmos (Only ships to US)
  • Vans (Only ships to the US)

Customer Service

Twitter: @PLNDRHelp

Email: questions@plndr.com

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